Privacy Policy

Privacy Policy

Calidad Services, Inc (“Calidad Services,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients, employees, contractors, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website, services, and communications, including SMS messaging.
Information We Collect
We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, mailing address

• Service Information: Client account details, site locations, service requests

• Communication Data: Phone calls, emails, and SMS messages sent to or from us

• Website Information: IP address, browser type, pages visited, and basic analytics data

We only collect information that is necessary to provide security services and related operational communications.
How We Use Personal Information
We use personal information to:

• Provide physical security services, remote monitoring, and SOC operations

• Communicate with clients, employees, contractors, and authorized contacts

• Send operational messages such as security alerts, incident notifications, and service updates

• Respond to inquiries and provide customer support

• Maintain records required for business, legal, or regulatory purposes

SMS Messaging & Communications
By opting into SMS messaging from Calidad Services, Inc through a web form, phone call, contract, or other medium, you consent to receive SMS messages related to our services.
Types of SMS Messages
SMS messages may include:

• Security alerts and incident notifications

• Shift coordination and operational updates

• Account or service-related communications

Message Frequency
Message frequency may vary based on operational needs.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out
You may opt out of SMS messaging at any time by replying STOP to any message.
You may opt back in by replying START.
Help
For assistance, reply HELP or visit our website at:
https://www.calidadservices.net
Consent and Data Sharing
We do not sell, rent, or trade personal information.
SMS consent is not shared with third parties or affiliates.
We may share personal information only when necessary:

• To provide contracted services

• To comply with legal or regulatory requirements

• With trusted service providers who assist in operations and are bound by confidentiality obligations

Website Cookies & Analytics
Our website may use basic cookies or analytics tools to understand website usage and improve functionality. These tools do not collect sensitive personal information.
You may disable cookies through your browser settings if you prefer.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.
Your Privacy Rights
Depending on applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information, subject to legal obligations

Requests may be submitted using the contact information below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Calidad Services, Inc
2127 Newby Rd
Stockton, CA 95215
Phone: 209-639-6398
Email: support@calidads.net
Website: https://www.calidadservices.net